1. What is the process if I want my photo to be edited?

2. What is the process if I want to order my custom digital portrait?

3. What is the process if I want to order a photo art?

4. What forms of payment does Artimoment accept?

5. How secure is Artimoment?

6. Do I need a PayPal account to purchase from Artimoment?

7. I need a rush order. What can I do?

8. Do you provide other photo editing service than the website shown (such as a background removal, black & white, restoration or changing face)?

9. Do you offer any refund?

10. Does it need any shipping cost?

11. What is The Privacy Policy?

1. What is the process of photo editing?

- Send your photos and requirement to info@artimoment.com (for free consultation)

*(2MB or larger size of your photo or 300dpi for your scanned photo in "jpg" or "raw" format will be preferred . The higher resolution, the better quality.)

- Make a payment to confirm your order and secure the schedule.

- The proof of your fine digital file will send to you for your review. Free of charge of the first 2 revisions of your photos will be provided. For further revision, the fee will be applied.

- Once you satisfy your final photos, I will send it to your email or download website. (No refunded will be provided once the final photos digital files are sent)

** Please note that the color may show or print slightly different from screen to screen ( depend on your settings of computer monitors).

** Copyright for my creation / painting / photo art - Please note that it is free for you to use the portrait/painting/photo art for personal use, BUT NOT for commercial use (i.e.: . sell the image /digital file to others or sell prints or sharing files to others) I retain the creation / painting / photo art copyright.

** For a commercial order, please send your inquiry to info@artimoment.com.

Your Photo - When you submit an image, you are certifying that you are the copyright owner and/or you have the copyright owner's expressed permission to use, alter, and distribute the photo/image. (We do not have any responsibility for your photo copyright violations.).

**Artimoment remains the right not to serve if your instruction is too ambiguous or going beyond technical limit and a full refund will be provided.

2. What is the process if I want to order my custom portrait?

- Send your inquiry and photos to info@artimoment.com and specify your requirement if any.

- Make a payment to confirm your order and secure your schedule.

**For a multiple-subject portrait from several separated images, a preliminary draft will be provided for your review.

- Send a proof for your review. Free of charge of the first 2 proofs will be provided. For a further proof, the fee will be applied.

- Once you confirm the proof, I will send it (a digital file in jpg format) to your email.

** Please note that the color may show or print slightly different from screen to screen ( depend on your settings of computer monitors).

** Copyright for my creation / painting / photo art - Please note that it is free for you to use the portrait/painting/photo art for personal use, BUT NOT for commercial use (i.e.: . sell the image /digital file to others or sell prints or sharing files to others) I retain the creation / painting / photo art copyright.

** For a commercial order, please send your inquiry to info@artimoment.com.

Your Photo - When you submit an image, you are certifying that you are the copyright owner and/or you have the copyright owner's expressed permission to use, alter, and distribute the photo/image. (We do not have any responsibility for your photo copyright violations.).

**Artimoment remains the right not to serve if your instruction is too ambiguous or going beyond technical limit and a full refund will be provided.

3. What is the process if I want to order a photo art?  

- Send your photos and requirement to info@artimoment.com. I will let you know if your photo is suitable for a photo art or not.

*(2MB or larger size of your photo or 300dpi for your scanned photo in "jpg" or "raw" format will be preferred . The higher resolution, the better quality.)

- Once you confirm to go ahead with the photo art, please make a payment to confirm your order and secure the schedule.

- The proof of your fine digital file will send to you for your review. Free of charge of the first 2 revisions of your photos will be provided. For further revision, the fee will be applied.

- Once you satisfy your final photos, I will send it to your email or download website. (No refunded will be provided once the final photos digital files are sent)

** Please note that the color may show or print slightly different from screen to screen ( depend on your settings of computer monitors).

** Copyright for my creation / painting / photo art - Please note that it is free for you to use the portrait/painting/photo art for personal use, BUT NOT for commercial use (i.e.: . sell the image /digital file to others or sell prints or sharing files to others) I retain the creation / painting / photo art copyright.

** For a commercial order, please send your inquiry to info@artimoment.com.

Your Photo - When you submit an image, you are certifying that you are the copyright owner and/or you have the copyright owner's expressed permission to use, alter, and distribute the photo/image. (We do not have any responsibility for your photo copyright violations.).

**Artimoment remains the right not to serve if your instruction is too ambiguous or going beyond technical limit and a full refund will be provided.

4. What forms of payment does Artimoment accept?

Artimoment gladly accepts Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal.

5. How secure is Artimoment?

Artimoment uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

6. Do I need a PayPal account to purchase from Artimoment?

No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it.

7. I need a rush order. What can I do?

You can contact Artimoment for an arrangement. Please note that the extra cost will be incurred.

8. Do you provide other photo editing service than the website shown (such as a background removal, black & white, restoration or changing face)?

Yes, you take the photo and we make it as good as a studio does or even more. Just email to us and we will make it possible.

9. Do you offer any refund?

Due to the nature of digital files, the refund service will not be available once the final photo is sent. However, your satisfaction is our top priority. If you receive your photo and there is any problem, please contact us and we will work to resolve it for you.

10. Does it need any shipping cost?

No, it doesn't incur any postage charge, mailing delay and any taxes. We will send your fine tone photo in digital file format through email or downloading website (depend on the size of your photo). You can immediately print it yourself or at a local print shop. It is fast and easy.

11. What is the Privacy Policy?

The Privacy Policy describes how and when we (Artimoment) collect, use, and share information when you purchase an item from artimoment.com or its related sites and services.
This Privacy Policy does not apply to the practices of third parties that we do not own or control, including PayPal or any third party services you access through our website. You can reference the PayPal Privacy Policy to learn more about its privacy practices.
Information We Collect
To fulfil your order, you must provide us with certain information (which you authorized PayPal to provide to us), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of portraits, for example), if you contact us directly.
Why We Need Your Information and How We Use It
We rely on a number of legal bases to collect, use, and share your information, including:

• as needed to provide our services, such as when we use your information to fulfil your order, to settle disputes, or to provide customer support;
• when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for our mailing list;
• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law

Information Sharing and Disclosure
Information about our customers is important to our business. We share your personal information for very limited reasons and in limited circumstances, as follows:

• Service providers. We engage certain trusted third parties to perform functions and provide services to our shop, such as PayPal. We will share your personal information with these third parties, but only to the extent necessary to perform these services.
• Business transfers. If we sell or merge our business, we may disclose your information as part of that transaction, only to the extent permitted by law.
• Compliance with laws. We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce our agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers, or others.

Data Retention
We retain your personal information only for as long as necessary to provide you with our services and as described in our Privacy Policy. However, we may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements. We generally keep your data for the following time period: 7 years.
Transfers of Personal Information Outside the EU
We may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, we may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If we are deemed to transfer information about you outside of the EU, we rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.
Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below:

• Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below.
• Change, restrict, delete. You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons) we will generally delete your personal information upon request.
• Object. You can object to (i) our processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
• Complain. If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Us
For purposes of EU data protection law, We, Artimoment, are the data controller of your personal information. If you have any questions or concerns, you may contact us at info@artimoment.com.